Need help?
Get help with your solar system.
Product manuals, warranty registration and a direct line to our technical team when something isn’t working.
Where to start
Six ways to get help.
Pick the one that matches what you need. The help desk is the fastest route to a person.
Help desk
Submit a ticket, track your requests and browse the knowledge base.
Open the help desk (opens in a new tab)Download Centre
Manuals, datasheets and warranty documents for the brands we distribute.
Open the Download Centre (opens in a new tab)Video resources
Installation and troubleshooting videos on our YouTube channel.
Watch on YouTube (opens in a new tab)Learning Centre
Installer training and product courses at the GC Solar academy.
See trainingFAQs
Answers to the questions we get most, in the help desk knowledge base.
Read the FAQs (opens in a new tab)Warranty
How to register a product and make a warranty claim, brand by brand.
Warranty by brand
Get help faster
Have these ready before you contact us.
- 1Product model On the label on the side or back of the unit.
- 2Serial number Also on the label, usually beside a barcode.
- 3Photo of the error The fault code or screen, as it shows when it happens.
Warranties and documents
Product support by supplier.
Find each brand’s manuals and datasheets, and register a product or log a warranty claim with our help desk.
AIKO
Register the array once, with the module count and commissioning date.
APsystems
We are the sole South African distributor, so claims are handled locally.
GoodWe
Hybrid inverters and matched batteries: register within 30 days of commissioning.
Growcol
Register with the invoice number and installation address.
Huawei
Register the inverter and optimisers together, with the plant ID.
LONGi
Register at handover, using the pallet and serial list.
Mars
Register with the invoice number and installation address.
Pylontech
Register each battery module individually; a stack is only covered for the serials on file.
Sungrow
Register within 30 days of commissioning.
Victron Energy
Keep the commissioning report: claims are assessed against the system configuration.
Still stuck?
Talk to the technical team.
Have the model, serial number and fault code ready. Warranty claims start here too.
Open the help desk (opens in a new tab)- Head office, Midrand 012 030 1166
- Cape Town 021 000 2902
- Technical support 082 781 8900
- Email info@gcsolar.co.za