Customer Care Consultant – Midrand

Job description

We are looking for a professional Customer Care Consultant to join our team in Midrand.

Customer Care Consultant’s Responsibilities:

  • Customer complaint and query handling and Customer case management.
  • Building and maintaining relationships with the dealer network.
  • Ensuring correct escalation process internally and externally.
  • Creating and follow up on Job cards.
  • Regular communication and interaction with suppliers
  • Administration
  • Client Service
  • Other ad-hoc duties.

Essential Skills

  • Excellent verbal and written communication skills
  • Excellent people skills
  • High ability to co-ordinate
  • Excellent time management skills
  • Customer service skills
  • Problem solving skills
  • Communication skills
  • Decision making skills
  • Time management skills

Customer Care Consultant’s Requirements:

  • 1–2 years call centre experience preferable/ Customer service experience.
  • Matric\Grade 12, High school Diploma or equivalent
  • Ability to stay calm when customers are stressed or upset.
  • Must be good in maintaining a positive mind set.
  • Technical knowledge in the Alternative energy industry will be advantageous

Please note that if the applicant does not meet the minimum requirements the application will unfortunately be rejected.

Job Type: Full-time

Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High School (matric) (Required)

Experience:

  • Customer Care: 2 years (Required)

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