Customer Care Consultant – Midrand

We are looking for a professional Customer Care Consultant to join our team in Midrand.

Customer Care Consultant’s Responsibilities:

• Customer complaint and query handling and Customer case management.
• Building and maintaining relationships with the dealer network.
• Ensuring correct escalation process internally and externally.
• Creating and follow up on Job cards.
• Regular communication and interaction with suppliers
• Administration
• Client Service
• Other ad-hoc duties.

Essential Skills

• Excellent verbal and written communication skills
• Excellent people skills
• High ability to co-ordinate
• Excellent time management skills
• Customer service skills
• Problem solving skills
• Communication skills
• Decision making skills
• Time management skills

Customer Care Consultant’s Requirements:

• 1–2 years call centre experience preferable/ Customer service experience.
• Matric\Grade 12, High school Diploma or equivalent
• Ability to stay calm when customers are stressed or upset.
• Must be good in maintaining a positive mind set.
• Technical knowledge in the Alternative energy industry will be advantageous

Please note that if the applicant does not meet the minimum requirements the application will unfortunately be rejected.